Follett School Solutions prides itself on the quality of our products and service. If you're not completely satisfied, we haven't done our job. If for any reason you're not satisfied with your order or service, please call us at 877.899.8550.
Follett will accept authorized returns within 60 days from original invoice date. Prior authorization must be obtained. We must receive returned products within 30 days of authorization. Follett will pay return shipping costs for returns due to our error.
Follett will replace products or issue credit for returns with the exception of custom orders (including but not limited to bar-coded materials, FollettBound, and paperbacks with laminated covers).
All materials must be returned in original condition. Books stamped or otherwise altered after shipping are non-returnable.
Discontinued items are not eligible for return or exchange.
Follett School Solutions ships all in-stock items within 2 business days. Backorders and special orders are shipped as soon as they are available.
We offer free shipping on all trade and classroom supplemental orders. Standard shipping charge for textbook, consumable, and teacher edition shipments within the U.S. is 10% of the orders merchandise total (minimum $5.00).
For US orders, we offer free shipping for any textbook, consumable or teacher resource order totaling $15,000 or more. For orders outside the US, we calculate shipping based on the weight, size, and quantity of the items you order.
Need expedited shipping? Call us at 877.899.8550 for more information.