Shipping/Return Policy

Satisfaction Guarantee

Follett School Solutions prides itself on the quality of our products and service. If you're not completely satisfied, we haven't done our job. If for any reason you're not satisfied with your order or service, please call us at 877.899.8550.

Return Policy

Follett will accept authorized returns within 60 days from original invoice date. Prior authorization must be obtained. We must receive returned products within 30 days of authorization. Follett will pay return shipping costs for returns due to our error.

Follett will replace products or issue credit for returns with the exception of custom orders (including but not limited to bar-coded materials, FollettBound, and paperbacks with laminated covers). All materials must be returned in original condition. Books stamped or otherwise altered after shipping are non-returnable.

Discontinued items are not eligible for return or exchange.

Shipping Policy

Follett School Solutions ships all in-stock items within 2 business days. Backorders and special orders are shipped as soon as they are available.

Shipping Charges

FREE SHIPPING on all trade and classroom supplemental orders. Standard shipping charge for textbook, consumable and teacher edition shipments within the U.S. is 10% of the orders merchandise total (minimum $5.00). Get FREE SHIPPING with any textbook, consumable or teacher resource order totaling $15,000 or more (Continental US orders only, including Alaska and Hawaii). Need expedited shipping? Call us for applicable charges.